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ezg888 Privacy Policy for your account

Our Privacy Policy explains what account data we collect, why we collect it, how long we keep it, and how you can ask us to correct or remove…

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ezg888 ezg888 Privacy Policy for your account
CONTACT PATHS

Reach us about privacy requests

Privacy requests need a clear trail, so we keep each contact route tied to your account email or phone number before acting.

Privacy inbox Email [email protected] from your account email and state the privacy action you need. We reply with the checks required, expected handling time, and any lawful reason a record cannot be changed yet.
Live chat routing If you contact live chat first, our team records only the privacy request type and moves you to a safer channel. Chat staff will not reveal account data until identity checks are complete.
Account documents When your request involves wallet records or identity data, we may ask for a readable document copy. Files are stored in restricted folders, used for the request, then retained only as required.
DATA CARE

How we handle privacy controls

Your privacy controls sit inside the account, wallet, support, and security workflow rather than on a separate promises page.

Data we collect

We collect profile details, login identifiers, device data, wallet activity, game-session references, and support records when they are needed for account operation, security checks, transaction tracing, or responding to your privacy request.

Cookie choices

Cookies help keep your session active, remember language choices, measure site errors, and reduce repeated security checks. You can adjust browser settings, but some account pages may ask you to verify again.

Payment records

Payment records linked to Touch 'n Go, GrabPay, Boost dan FPX include timestamps, status codes, and reference numbers. We use them to match deposits, verify withdrawals, investigate disputes, and meet record duties.

Account security

Access to personal data is limited by staff role, login controls, and activity logs. When unusual access appears, we may pause certain account actions while we confirm the request came from you.

Retention periods

Retention periods depend on the record type. Support records may be shorter than wallet records, while fraud, tax, or dispute files can remain longer when law or a pending case requires it.

Change requests

You can ask to correct profile details, receive a copy of stored data, or request deletion where law allows. We explain if a record must stay because of security or legal duties.

Privacy questions before you join

Use these privacy answers before you open an account or when you want to update existing details. They explain what we collect, how we verify a request, why some wallet records must remain for a period, and how cookies affect your session. Where local rules affect access or eligibility, availability depends on local law and is available where local law permits.

We collect your name, contact details, login credentials, device signals, IP data, and wallet references needed to create and protect the account. Extra documents may be requested only when checks require stronger confirmation.

Touch 'n Go, GrabPay, Boost dan FPX records help us match deposits, verify withdrawals, and investigate disputed transactions. We keep reference numbers and status data rather than storing full banking credentials.

Yes. Email the privacy inbox from your account email and tell us what period or record type you need. We will verify your identity before preparing a copy or explaining lawful limits.

If your name, phone number, email, or wallet detail is wrong, contact us with the correct value and proof where needed. Some changes may be delayed while transaction or security checks are open.

Cookies keep you signed in, remember language settings, support fraud checks, and help us find site errors. If you block them, some pages may load, but account actions can require fresh verification.

We keep records only for the period tied to account operation, security, tax, legal, and dispute needs. When retention ends, we delete, anonymise, or restrict access based on the record type.

Only staff or service partners with a defined task can access relevant data, such as payment reconciliation, security checks, or support handling. Access is logged, limited by role, and checked after unusual activity.

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